Where is my driver? How do I track my collection?
Once your booking is confirmed, you'll get a tracking link on the day of collection so you can monitor driver arrival in real time. If you haven't received your tracking link, check your email (including junk mail) and SMS notifications.
Do I need to be present for my collection?
You don't need to be present if the waste is accessible and safe to collect. Clear access instructions can be provided at the time of booking. If the waste is inside the property, suitable access must be arranged in advance.
If we can't access the waste, we'll contact you first to try to arrange a reschedule. But if our driver attends and can't complete the service due to circumstances beyond our control - including you being unavailable, incorrect address details, restricted access, or waste not being ready - this is treated as a wasted journey. An administration charge of £30 + VAT applies to arrange reattendance. If no reattendance is arranged, a £40 + VAT charge applies instead.
Can the team remove waste from inside my home or office?
Yes. The team can collect waste from inside the property if access is safe and agreed in advance.