Everything you need to know about booking a rubbish removal or waste collection with Litta, including how pricing works, payment, and same day or next day availability.

It's a five-step process:

Pricing is based on the load size you select when booking. We charge by volume or weight, whichever reaches the limit first. Your quoted price includes labour, loading, transport, disposal, and VAT - no hidden costs.

If your waste takes up more space or exceeds the weight limit on arrival, the team will explain the difference in price and get your approval before removing any additional items.

Example: you book a 6 yard load. This covers up to the stated volume or weight limit for that size. If the waste fills more than 6 yards or goes over the weight allowance, the team will confirm the correct load size and the additional cost before proceeding. You only pay the difference once approved.

If there's more waste on site than originally booked, the team will assess it and offer an upgrade option if required, confirming the extra cost before loading anything. You're not required to proceed with the extra removal - this keeps you in control and avoids surprise charges.

The same applies if what's on site differs significantly from what was described when you booked - for example contaminated materials or a longer carry than expected - the team will explain your options before proceeding.

Yes. Each load size comes with its own time allowance for loading, based on straightforward access. If the job needs more time than that - for example, carrying items down from a fifth floor or through a garden - the extra loading time is charged once you go over the standard allowance.

Your booking confirmation email shows the time allowance for your load size. If you already know your collection is more complex - long carries, tricky access, or items that need dismantling - it's worth booking a bit more time upfront rather than being charged for the overage on the day.

Items need to be liftable by a two-person team. If you're booking something unusually large or heavy - a grand piano is the classic example - let us know when you book.

If an item can't safely be lifted by two people and this wasn't disclosed in advance, the collection may not be able to go ahead. This is treated as a wasted journey and the standard charge applies.

Payment is due in full at checkout, by card, over the phone, or by bank transfer, unless a later payment date or instalments have been agreed with us in writing in advance.

Yes - Litta offers UK-wide rubbish removal coverage, including rural areas, with some very rare exceptions. So far we haven't had to turn a job down.

Standard bookings come with a broad time window on your chosen date (for example, 7am–11pm) rather than a narrow slot. As well as standard day windows, we also offer night, early morning, and evening collections. If you need something narrower or outside the standard options, custom slots can be arranged by phone, email, or WhatsApp.

Same day availability depends on driver capacity in your area. When same day is available, it'll be shown at checkout. If booked, the collection takes place within your selected time slot. If we need to reschedule, we'll contact you as soon as possible with the earliest available alternative.

Yes. Next day slots are available in most service areas, subject to capacity.