Can I change or reschedule my booking?
Bookings can be amended before collection in your My Account section, or contact our team and we'll make the change for you. Changes are subject to timing and driver allocation. Rescheduling within 24 hours of the booked collection time carries a £10 + VAT administration charge, in line with our Terms and Conditions.
Can I cancel my booking? What are the cancellation charges?
Cancellations are subject to the policy on our Terms page:
14 days or more before the booked date - no fee
Within 14 days but more than 24 hours before collection - £20 + VAT
Within 24 hours of the booked collection - £40 + VAT, plus any reasonable supplier charges
No cancellation is possible once any part of the service has started or been completed.
How do refunds work, and how long do they take?
Where you're entitled to a refund - for example a valid cancellation - we refund what you've paid, less any applicable administration charge and supplier charges, within 5 working days. Refunds are subject to the limits set out in our Terms and Conditions.
What if something is damaged during collection, or I want to raise a complaint?
Report any damage to property or equipment within 48 hours of the incident - reports made after this window may not be eligible for review. Use our online complaints form, or contact customer service on 020 3868 0455 or [email protected], with a description of the damage and photographic evidence.
Litta is insured, and liability is handled in line with the terms set out in our Terms and Conditions.